{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2F5-things-in-15-minutes-bringing-good-vibes-to-dei.simplecast.com%2Fepisodes%2Fflight-Jpf7FUs9","width":444,"version":"1.0","type":"rich","title":"Flight","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/4354db34-a762-4045-bb2c-c8f0e94f7694/1723c101-98b4-42a7-87aa-f9a6f231d722/good_vibes_leadership_cover.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/acf1185a-6b91-42d4-90b8-9022175ad158\" height=\"200\" width=\"100%\" title=\"Flight\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"I got terrible customer service from someone in a membership role. Sixty seconds in, it felt personal. I was activated and I walked out the door. No escalation, no manager, no last word. Just flight. In this episode, I unpack what happened, why I'd do it the same way again, and what it taught me about the difference between defaulting and deciding."}