{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fai-a16z.simplecast.com%2Fepisodes%2Fcan-ai-agents-finally-fix-customer-support-Gsu0K0AX","width":444,"version":"1.0","type":"rich","title":"Can AI Agents Finally Fix Customer Support?","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/89450696-5007-4713-8168-eea085e49626/61c96754-aef9-4b6c-ba37-070afc772cce/ai-20-20a16z-20pod-20-20can-20ai-20agents-20finally-20fix-20customer-20support-1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/1a73d06e-0d7c-4c39-aef8-b6be315a55e0\" height=\"200\" width=\"100%\" title=\"Can AI Agents Finally Fix Customer Support?\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Decagon CEO Jesse Zhang and a16z partner Kimberly Tan discuss how LLMs are reshaping customer support, the strong market demand for AI agents, and how AI agents give startups a a new pricing model to help disrupt incumbents."}