{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fai-a16z.simplecast.com%2Fepisodes%2Fpylon-reimagining-b2b-customer-support-FvlnyIhs","width":444,"version":"1.0","type":"rich","title":"Pylon: Reimagining B2B Customer Support","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/c816dcf3-bf6b-4383-bfd0-ce36db7a9d83/d526fd22-a5bb-4a4c-baa5-9bc488fa30d1/ai-20-20a16z-20pod-pylon-1x1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/26bc3c99-5f1f-4b1f-9f8e-4933e6a8ea99\" height=\"200\" width=\"100%\" title=\"Pylon: Reimagining B2B Customer Support\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Customer support platforms lacked adequate solutions for B2B companies - until Pylon entered the scene.\n\nWe sat down with Pylon cofounders Marty Kausas, Advith Chelikani, and Robert Eng to discuss why they went into B2B, how they plan to beat huge competitors, and why they still live together in a windowless apartment and work 9-9-6 hours despite having raised tens of millions."}