{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fandreaeppolito.simplecast.com%2Fepisodes%2Fwhen-clients-breach-Wia5rwrr","width":444,"version":"1.0","type":"rich","title":"When Clients Breach!  ","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/ba60ec7d-05c8-41b1-86f6-06acccdac4d4/b4219e6f-3f80-4a96-880e-332e0ce298e6/podcast-cover.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/55656fb2-b291-41b7-a18e-c0219fb3306c\" height=\"200\" width=\"100%\" title=\"When Clients Breach!  \" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"When and why clients breach.\n\nWe have all encountered clients who exhibit bad behavior.  While some people are just bad people, I believe that a majority of our clients are wonderful and lovely.  Still, client will test boundaries from time to time. They will make mistakes, and they are entitled to have bad days. The real question is whether or not we have filled our businesses to address these breaches. How and when should we deal with poor behavior from our clients? Do we have the ability to walk away from bad actors? And is it possible to overcome a breach and move forward?"}