{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fbe-that-lawyer.simplecast.com%2Fepisodes%2Flarry-smith-becoming-an-empathetic-lawyer-7eBBVYtg","width":444,"version":"1.0","type":"rich","title":"Larry Smith: Becoming an Empathetic Lawyer","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/a218f1aa-24d9-40ea-b6b9-9a135d62017f/1784907f-d38b-4542-a28e-7efd4f07d980/377.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"","height":200,"description":"In this episode, Steve Fretzin and Larry Smith discuss:\nWhy lawyers are challenged to deal with stressors in an empathetic way.\nListening and diagnosing the problem before trying to solve the client’s problem. \nBuilding trust and relationships with clients. \nHow to handle a client on the ledge and setting expectations. \n \nKey Takeaways:\nBe kind, you never know what other people are going through. \nDon’t just let clients walk out the door. Set up another appointment and get the last word. Set up the next step and make it easy. \nMake certain promises that you know you can fulfill. Don’t promise things that are uncertain or outright false. It will destroy trust within the relationship. \nYou have to get your mind right before you can empathetically communicate with a client or team member. Everyone has bad conversations and bad days, but you need to get your mind right. \n \n\"What I like to do is make certain promises that I absolutely know I can fulfill. You’ve got to know what you’re going to be able to do for sure, don’t shoot over.\" — Larry Smith\n\nFind out more about the Bootstrap Your Marketing to Build Your Personal Brand Event at: https://fretzin.com/events \n\nThank you to our Sponsors!\nLawmatics: https://www.lawmatics.com/bethatlawyer/ \nGet Staffed Up: https://getstaffedup.com/bethatlawyer/ \nGreen Cardigan Marketing: https://greencardiganmarketing.com/\n\nEpisode References: \nThis American Life Podcast: https://www.thisamericanlife.org/ \n\nAbout Larry Smith: Larry Smith has been practicing law for 30 years, spending the last 25 focused on consumer rights, and primarily in consumer financial issues. SmithMarco, P.C. represents consumers who have been victims of cybercrimes and identity theft. With offices in the Chicago area and in Sarasota, Florida, Larry Smith has represented consumers all throughout the country on both the trial and appellate level and in both state and federal courts. Mr. Smith has provided lectures to members of the National Association of Consumer Advocates and the National Consumer Law Center on issues pertaining to fraudulent electronic transactions and consumer credit reporting issues.\n\nConnect with Larry Smith: \nWebsite: https://www.protectingconsumerrights.com/ \nWebsite: https://smithmarco.com/ \nPhone: 888-822-1777\nLinkedIn: https://www.linkedin.com/in/larrypsmithlaw/ \n\nConnect with Steve Fretzin:\nLinkedIn: Steve Fretzin\nTwitter: @stevefretzin\nInstagram: @fretzinsteve\nFacebook: Fretzin, Inc.\nWebsite: Fretzin.com\nEmail: Steve@Fretzin.com\nBook: Legal Business Development Isn't Rocket Science and more!\nYouTube: Steve Fretzin\nCall Steve directly at 847-602-6911\n \n \nShow notes by Podcastologist Chelsea Taylor-Sturkie\n \nAudio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. "}