{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fbe-that-lawyer.simplecast.com%2Fepisodes%2Fmanny-griffiths-the-client-experience-H9Pvx_VE","width":444,"version":"1.0","type":"rich","title":"Manny Griffiths: The Client Experience","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/a218f1aa-24d9-40ea-b6b9-9a135d62017f/7b2ffa39-6f04-4a34-87d0-f75f56a1d4e9/manny-griffiths.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/43affc04-3710-49ab-b4f9-ac746a1a8ce9\" height=\"200\" width=\"100%\" title=\"Manny Griffiths: The Client Experience\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Steve Fretzin and Manny Griffiths discuss:\n\nThe importance of understanding the client experience.\nHow Milestones can help you to bridge the gap and provide a better client experience. \nSetting expectations for both the client and the lawyer. \nRelationships and communication. \n\n\n\nKey Takeaways:\n\nIf the end result is good, the client could still be happy. But if they are referring you to others, then you know they had a good experience. \nTechnology is not a replacement for personal connections with your clients, but it is an aid to those individual touches. \nThe best communicators have the best client experience. \nCommunicate with your clients in ways that aren’t just emails. Many people don’t check their email regularly, or the emails get misfiled and lost. \n\n\n\n\"Technology is just aids. You shouldn't ever do away with your personal touch and stop giving updates to clients on a regular basis, but you can replace some of your touches with technology. It keeps transparency, when you're using technology.\" —  Manny Griffiths\n\n\n\nConnect with Manny Griffiths:  \n\nWebsite: https://www.getmilestones.com/\n\nLinkedIn: https://www.linkedin.com/in/manny-griffiths-b5876884/\n\nFacebook: https://www.facebook.com/getmilestones\n\nInstagram: https://www.instagram.com/getmilestones/\n\n\n\nThank you to our Sponsors!\n\nLegalese Marketing: https://legaleasemarketing.com/\n\nMoneypenny: https://www.moneypenny.com/us/\n\n\n\nConnect with Steve Fretzin:\n\nLinkedIn: Steve Fretzin\n\nTwitter: @stevefretzin\n\nFacebook: Fretzin, Inc.\n\nWebsite: Fretzin.com\n\nEmail: Steve@Fretzin.com\n\nBook: The Ambitious Attorney: Your Guide to Doubling or Even Tripling Your Book of Business and more!\n\nYouTube: Steve Fretzin\n\nCall Steve directly at 847-602-6911\n\n\n\n\n\nShow notes by Podcastologist Chelsea Taylor-Sturkie\n\n\n\nAudio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. "}