{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fbesties-bubbles-bizz.simplecast.com%2Fepisodes%2Fthe-future-of-hospitality-hKMt9Hc0","width":444,"version":"1.0","type":"rich","title":"The Future of Hospitality","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/37b381d6-a6e7-4025-a6ac-23a0ce7134b8/c5ed1fd0-cc56-4888-a87c-4371656fbcb0/besites-20and-20bubbles.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/329827a3-7be4-435a-b08c-84c2360214dd\" height=\"200\" width=\"100%\" title=\"The Future of Hospitality\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode of Besties & Bubbles, Mel and Audrey discuss the impact of automation and AI tools on customer service, the decline in face-to-face interactions, and the importance of maintaining human connections in an increasingly automated world. They share their experiences, observations, and actionable tips for hospitality businesses to enhance service standards and meet customer expectations. Listen for practical advice, honest conversations, and plenty of laughs, all while celebrating the art of hospitality."}