{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fbusiness-of-whats-next.simplecast.com%2Fepisodes%2Fthe-rack-house-kitchen-wine-whisky-otXIy2Zv","width":444,"version":"1.0","type":"rich","title":"The Rack House Kitchen Wine Whisky with John Hamilton and Josh French - Customer and Staff Insights: Driving Business Transformation","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/0d99ab60-4951-4b6e-8828-6d334241d109/50f7ee7b-0dde-4549-af1b-5eb713013f6b/rack-house-cover.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/40ae4f60-dc3f-4da9-af6b-d25aecb5b79f\" height=\"200\" width=\"100%\" title=\"The Rack House Kitchen Wine Whisky with John Hamilton and Josh French - Customer and Staff Insights: Driving Business Transformation\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode we talk with John Hamilton and Josh French from the Rack House Kitchen Wine Whiskey in Cottleville, Missouri. Known for its impressive whiskey and wine collections and a versatile menu, the Rack House also features a patio, banquet room, and cigar lounge, making it a cornerstone of the community. The conversation explores the venue's evolution from a simple winery to a dynamic full-service restaurant, driven by keen responsiveness to customer and staff feedback. This adaptability has led to menu expansions and significant enhancements to the venue. The episode also touches on their popular wine and whisky clubs and partnerships with local breweries and suppliers, emphasizing their commitment to local growth. Wrapping up, the discussion tackles the challenges of marketing and maintaining a standout dining experience in a competitive industry, underscoring the critical role of continuous innovation and active listening in business success."}