{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fbuygrowrepeat.com%2Fepisodes%2F21-self-service-vs-custom-support-kKWyrZnR","width":444,"version":"1.0","type":"rich","title":"21: Self-service SaaS vs Full-service SaaS","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/3a38aaff-6f53-4ddc-9043-3cd6e94a554f/527d4a36-797a-41e7-bb38-4411b51cbc70/buy-grow-repeat.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/9a404be4-a8d3-4968-b53a-9bfe0b6a079c\" height=\"200\" width=\"100%\" title=\"21: Self-service SaaS vs Full-service SaaS\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"This week we explore the pros and cons of self service SaaS vs high touch sales process. How can we provide good customer support but also save time to improve our software? How do we elevate ourselves to outsource some of our work?"}