{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcinnamonsparks.simplecast.com%2Fepisodes%2Fthe-customer-communication-formula-y_NtfRUd","width":444,"version":"1.0","type":"rich","title":"The Customer Communication Formula","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/bf124423-b842-453f-9486-7fe8b833a6b2/669cddf0-5478-47d9-a7f2-122c20c4add2/unnamed.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/4945a974-3a1a-4e78-9909-2b49fcc13058\" height=\"200\" width=\"100%\" title=\"The Customer Communication Formula\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Charlotte Purvis, author of \"The Customer Communication Formula,\" and I explore her 20 years of experience in helping corporate, campus, community, and church organizations boost their customer service brands. Charlotte offers practical advice for leaders, business owners, and non-profit organizations interested in improving their customer service approach."}