{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcounter-errorism.simplecast.com%2Fepisodes%2Fcounter-errorism-episode-20-dave-provan-zqEZ1KmP","width":444,"version":"1.0","type":"rich","title":"Counter-Errorism - Episode 20 - Dave Provan","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b8ec0cd0-f452-4065-8f2a-4b82fd3caef4/91643e75-07be-42bc-a9ca-247d1f4dcbad/jacclandhydetwoguyschattingwitheachotheronapodcastwita72dd43e_3945_4282_8e51_83a3cc4cff63.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/877c5017-be33-4411-8fd3-f119a902881a\" height=\"200\" width=\"100%\" title=\"Counter-Errorism - Episode 20 - Dave Provan\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Dr. David Provan emphasizes the need to \"compress the organization\" by getting leaders away from their screens and genuinely connected to the reality of frontline work. He highlights that true safety isn't about filling out paperwork or arguing over trivial terminology, but rather building trust through humility, curiosity, and seeing how the work is actually done. Finally, he suggests that to uncover real operational insights, leaders should stop asking workers how to make a job \"safer\" and instead simply ask how to make the work \"better\"."}