{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcounter-errorism.simplecast.com%2Fepisodes%2Fcounter-errorism-episode-21-mitch-schwarz-_STXmiio","width":444,"version":"1.0","type":"rich","title":"Counter-Errorism - Episode 21 - Mitch Schwarz","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b8ec0cd0-f452-4065-8f2a-4b82fd3caef4/6ffd4233-ffd4-4b49-bfb2-66d2a9781c5e/mitch_schwarz_podcast_thumbnail.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/5f885567-75db-442d-8681-a2f634a116c2\" height=\"200\" width=\"100%\" title=\"Counter-Errorism - Episode 21 - Mitch Schwarz\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Mitch Schwarz highlights the \"frontline scheduling capacity gap\"—the chaotic \"golden hour\" right before a shift starts when unexpected variables like employee call-outs disrupt perfectly planned schedules. He explains that relying on frontline supervisors to manually juggle spreadsheets, tribal knowledge, and complex qualifications to fill these gaps completely drains operational capacity and creates brittle systems. To solve this, he advocates for automating frontline scheduling with technology, which removes heavy administrative burdens from supervisors, increases shift transparency to reduce worker grievances, and builds crucial safety capacity before the work even begins."}