{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcounter-errorism.simplecast.com%2Fepisodes%2Fcounter-errorism-episode-22-nikki-knapp-LchU39Hy","width":444,"version":"1.0","type":"rich","title":"Counter-Errorism - Episode 22 - Nikki Knapp","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b8ec0cd0-f452-4065-8f2a-4b82fd3caef4/dc3c205b-2026-4bc2-8e76-58df3d9ec99d/jacclandhydetwopeoplechattingwitheachotheronapodcastwedab3c90_c310_415d_9ec5_2a6d9e673ac5.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/7680482c-2970-44ad-b01e-c3f1ab0bc7b1\" height=\"200\" width=\"100%\" title=\"Counter-Errorism - Episode 22 - Nikki Knapp\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Nikki Knapp emphasizes that authentic relationships and psychological safety are the true foundation of Human and Organizational Performance (HOP), meaning principles must be organically integrated rather than rigidly implemented as a check-the-box program. She shares practical, creative ways to teach HOP concepts through experiential learning games like Legos and Match Madness. Finally, she advocates for proactively celebrating \"normal work\" and everyday successes using peer-to-peer recognition tools, and stresses that when incidents do happen, leaders must prioritize care before correction by ensuring the very first question asked is always, \"How are they doing?\""}