{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcounter-errorism.simplecast.com%2Fepisodes%2Fcounter-errorism-episode-25-aaron-potash-b3WZ89lF","width":444,"version":"1.0","type":"rich","title":"Counter-Errorism - Episode 25 - Aaron Potash","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b8ec0cd0-f452-4065-8f2a-4b82fd3caef4/3114c483-75cf-49b5-bac7-911337db577b/jacclandhydetwopeoplechattingwitheachotheronapodcastw46417122_a651_46b8_bd96_64a78f19ee12.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/40f5d650-7133-4dff-9528-07eaa6a2b6f4\" height=\"200\" width=\"100%\" title=\"Counter-Errorism - Episode 25 - Aaron Potash\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Aaron Potash emphasizes the critical role of cultivating genuine empathy, curiosity, and vulnerability to build psychological safety and improve operational excellence. He explains that moving away from a traditional compliance mindset and instead using humble inquiry—such as asking a worker what they would improve if they were \"king for a day\"—can quickly uncover complex, hidden challenges on the frontline. Drawing on his experience as both a safety professional and a scuba diving instructor, he highlights the importance of leaders positioning themselves as learners rather than experts. By actively sharing their own mistakes and asking questions, leaders encourage workers to freely share the reality of their work and fail safely without fear."}