{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcounter-errorism.simplecast.com%2Fepisodes%2Fcounter-errorism-episode-27-danielle-ford-L2JS2DND","width":444,"version":"1.0","type":"rich","title":"Counter-Errorism - Episode 27 - Danielle Ford","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b8ec0cd0-f452-4065-8f2a-4b82fd3caef4/a2d0f694-9498-418c-af11-57c1727fd3ec/jacclandhydethreepeoplechattingwitheachotheronapodcast24b30ac3_dbfa_45ae_bb65_968c91b3442a.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/cdcb1ef5-0c41-465e-a693-3799e559b019\" height=\"200\" width=\"100%\" title=\"Counter-Errorism - Episode 27 - Danielle Ford\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Danielle Ford explains how organizations can bridge the gaps between training, procedures, and investigations by \"stopping the default reaction of immediate retraining\" after an incident occurs. Instead of treating training as a generic fix, she advocates for using task-focused frameworks like the \"Systematic Approach to Training (SAT)\" to isolate specific gaps, paired with \"practical job aids.\" \n\nTo build trust and discover risks before failures occur, she emphasizes building psychological safety through \"managing by walking around,  normalizing leadership presence so visits don't feel like \"gotcha\" moments. She also highlights shifting toward the \"normalization of excellence\" rather than a \"courtroom\" mindset, focusing conversations on how workers consistently succeed. \n\nFinally, she shares how her organization uses Microsoft Copilot to build an AI bot that filters training requests, and how they institutionalize frontline knowledge using quarterly operational forums tracked by a special projects team on a 30-60-90 day schedule."}