{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcounter-errorism.simplecast.com%2Fepisodes%2Fcounter-errorism-episode-29-rob-fisher-9bI2_1bz","width":444,"version":"1.0","type":"rich","title":"Counter-Errorism - Episode 29 - Rob Fisher","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b8ec0cd0-f452-4065-8f2a-4b82fd3caef4/3239c0d9-58c9-44aa-8921-723065101c81/cropped_1791170578159.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"","height":200,"description":"In this epic-sized episode, Rob Fisher shares key insights on bridging operational gaps, improving procedures, and transforming how leaders engage with frontline teams:\n- Evolving Hazard Perception: The incoming workforce often lacks an intuitive grasp of the \"geometry and physics of risk\". Organizations cannot assume contractors or new hires automatically recognize hazards, making active risk management and context essential.\n- Work as Written vs. Work as Adapted: Fisher reframes \"work as imagined vs. work as done\" into \"work as written vs. work as adapted.\" Procedures are frequently technically accurate but practically unusable, forcing workers to adapt to get tasks done.\n- Leadership Engagements via TEDs: Leaders should separate behavioral \"observations\" from true \"engagements\". Using the \"TEDs\" framework (*T*ell me, *E*xplain to me, *D*escribe to me, *S*how me), leaders hold two-way conversations about system conditions and task difficulty rather than policing behavior.\n- Verbalized Point and Touch (VPT): Fisher advocates replacing traditional STAR self-checking with \"Verbalized Point and Touch,\" explaining that speaking aloud forces the brain to slow down to the exact speed at which the body performs.\n- Preserving Institutional Knowledge: As experienced workers retire, organizations should capture micro-recordings of experts explaining complex tasks to create \"training and reference materials,\" rather than making written procedures overly complex."}