{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcrmprov.simplecast.com%2Fepisodes%2Fepisode-15-bmtFJmw3","width":444,"version":"1.0","type":"rich","title":"Episode 15: Using “Little Wows” To Make A Big Difference in Your Customer Journey","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/6ad2ccee-cab7-4e69-b49f-f9a0930c47aa/35adefd3-2d0e-451c-9010-d80f31873458/crm-prov.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/afeef691-3a17-4bea-bff9-501132183f38\" height=\"200\" width=\"100%\" title=\"Episode 15: Using “Little Wows” To Make A Big Difference in Your Customer Journey\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Mickey and Jamie sit down with co-founder and author Eric Keiles of Square 2 (marketing) in Philadelphia. The conversation is filled with moments that higher education professionals can (and should) grapple with in order to improve their current process (no matter how sophisticated it might be).  "}