{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcxguruspodcast.com%2Fepisodes%2Fautomation-and-ai-in-support-keeping-the-human-touch-WybZv5Nu","width":444,"version":"1.0","type":"rich","title":"Automation and AI in Support: Keeping the Human Touch","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b99626d0-f49d-4fa1-9512-38d165c7a51f/f8399a8d-5cba-46f7-b115-ccc782b7b1af/podcast-20episode-20art.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/62ff08d9-46dc-43f7-98bf-6497c3a3064c\" height=\"200\" width=\"100%\" title=\"Automation and AI in Support: Keeping the Human Touch\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Can AI truly deliver personalized customer service — without losing the human touch?\n\nIn this episode of The Contact Center Gurus Podcast, Darren Prine sits down with Dan O’Connell, CEO of Front, to explore how automation and AI can help 9,000+ teams scale customer communication without sacrificing authenticity or empathy.\n\nThey discuss:\n🤖 How to use AI to empower agents, not replace them\n💬 Building consistent, cross-channel customer experiences\n⚡ Simplifying customer operations through one unified platform\n👥 Why keeping humans in the loop is key to lasting customer relationships"}