{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcxguruspodcast.com%2Fepisodes%2Ffuture-of-knowledge-management-martin-hobratschk-bkwKNz5F","width":444,"version":"1.0","type":"rich","title":"Future of Knowledge Management | Martin Hobratschk","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b99626d0-f49d-4fa1-9512-38d165c7a51f/b16e2af8-e8ae-434d-9fc4-339d56188328/ccg-20season-20graphics-20-1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/e96b84a8-c57e-4ad2-804c-cd0ec173e402\" height=\"200\" width=\"100%\" title=\"Future of Knowledge Management | Martin Hobratschk\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode of Contact Center Journeys, host Darren Prine sits down with knowledge management expert Martin Hobratschk to discuss the future of knowledge systems in customer experience. They explore the symptoms of broken KM, the risks of “digital landfills,” and how AI is reshaping knowledge management across contact centers."}