{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fcxguruspodcast.com%2Fepisodes%2Fmodern-knowledge-management-unlocking-real-cx-results-fc6D4kZu","width":444,"version":"1.0","type":"rich","title":"Modern Knowledge Management: Unlocking Real CX Results","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b99626d0-f49d-4fa1-9512-38d165c7a51f/c87c0ab1-ae15-4a9a-ab6b-474bd30b9705/thumbnail-20-8.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/a9f75694-a869-4cff-a83a-1309caab2b77\" height=\"200\" width=\"100%\" title=\"Modern Knowledge Management: Unlocking Real CX Results\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Most AI projects fail long before the technology is even tested — because the knowledge behind them is weak. In this episode, Darren Prine sits down with Tyler Dixon, SVP of Sales at LivePro, to break down why modern knowledge management is becoming the backbone of customer experience and AI readiness.\n\nYou’ll learn:\n\nWhy nearly 90% of AI projects fail\n\nThe truth about “garbage in → garbage out”\n\nHow a single source of truth transforms every channel\n\nWhat Gen Z expects vs. traditional callers\n\nHow knowledge impacts training time, accuracy, and customer satisfaction\n\nWhat leaders must fix before scaling AI\n\nThe future of knowledge management in CX\n\nIf your team is exploring AI, automation, or self-service, this conversation will help you build a strong foundation that delivers real results."}