{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fdealer-driven.simplecast.com%2Fepisodes%2Fbefore-the-deal-customer-journey-insights-k6drHoQb","width":444,"version":"1.0","type":"rich","title":"Customer Journey Insights from Before, During and After the Deal","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/748ca0d2-56fa-423c-8807-519c7b1cbe07/f25308f5-3b94-4e30-876a-f9fe823b95c2/d24-0783-dealer-20driven-20podcast-20art-3000x3000.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/82798bff-e3c3-4d0f-9b39-5e9e4f8751e9\" height=\"200\" width=\"100%\" title=\"Customer Journey Insights from Before, During and After the Deal\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"The 2024 CBJ study shows what today’s car buyers expect. Jade Terreberry and Vanessa Ton explain what’s working and where dealers should focus now."}