{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fdigital-insights.simplecast.com%2Fepisodes%2Fthe-idiocy-of-users-jr2FSsb9","width":444,"version":"1.0","type":"rich","title":"The Idiocy of Users and Recovering From Mistakes","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/3d3338be-e04d-4af3-9c54-52b70feece11/b78de18e-dc13-49bb-8c75-5fdf109ef7ff/ux-20insights.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/475ed420-3bb6-46e7-ba86-317c62d68710\" height=\"200\" width=\"100%\" title=\"The Idiocy of Users and Recovering From Mistakes\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Can I tell you a little story of my idiocy?\n\nWe all make stupid mistakes sometimes, and I am no exception. Neither are your users, and we need to be prepared for that, as my story demonstrates.\n"}