{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Ffully-managed.simplecast.com%2Fepisodes%2Fjon-tsourakis-GoLsyTsD","width":444,"version":"1.0","type":"rich","title":"Client Retention, Agency Culture, and the Business of People with Jon Tsourakis","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/3aad4fc2-632f-44cb-ada3-a37fa1729d6c/04dfed89-82b4-4fff-8256-d8b99e2a0ba8/main-20art.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/6bb96d5a-2826-4e32-a1a3-63b35d2745a1\" height=\"200\" width=\"100%\" title=\"Client Retention, Agency Culture, and the Business of People with Jon Tsourakis\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"What do client relationships, team culture, AI, and smoking breaks have in common? Quite a lot, actually. In this episode of Fully Managed, Shannon sits down with Jon Tsourakis of Oyova to talk about everything from creating authentic agency-client relationships to firing clients who mistreat your team."}