{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fhealth-pilots.simplecast.com%2Fepisodes%2Fcontra-costa-health-services-IuxTbpNn","width":444,"version":"1.0","type":"rich","title":"AI for Self-Service: Learning to Structure Adaptive Digital Assistance","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b24cdb8f-eafd-4967-a9f5-d91f07c0fcae/a3a68509-8190-4410-9c5d-a956996edd91/podcast-art.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/cf4c8b2a-5865-4ae0-8e08-ad9f44565b27\" height=\"200\" width=\"100%\" title=\"AI for Self-Service: Learning to Structure Adaptive Digital Assistance\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Artificial intelligence (AI) has been an emerging hot topic over the last several months with the rise of Open AI’s ChatGPT, Microsoft’s integration of ChatGPT technology into its Bing search engine, and Google’s announcement of its own chatbot, known as Bard. And while there are concerns about the more “general AI” technologies built to improve neural network capabilities so they are comparable to those of humans, health care systems are able to expand their services by leveraging the more familiar “narrow” or single-task AI tools, such as virtual chat assistance. Deploying this kind of AI technology can lead to an enhanced self-service experience for patients. \n\nWe welcome Matt White, Director of Innovation at Contra Costa Health Services (CCHS), who shares how they’ve begun to thoughtfully integrate AI technology in order to better understand their patient engagement, with the ultimate aim to provide a consistent experience across all digital channels."}