{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fhealth-pilots.simplecast.com%2Fepisodes%2Flos-angeles-department-of-health-services-S0twcuzb","width":444,"version":"1.0","type":"rich","title":"Health Tech Navigators: A Boon to Greater Community Access, Trust and Engagement ","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b24cdb8f-eafd-4967-a9f5-d91f07c0fcae/a3a68509-8190-4410-9c5d-a956996edd91/podcast-art.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/2150e47f-6b8c-4704-aa25-b8681681302a\" height=\"200\" width=\"100%\" title=\"Health Tech Navigators: A Boon to Greater Community Access, Trust and Engagement \" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"A patient portal is a great innovation, but busy clinic staff don’t have time to help every patient get set up on them and answer all their questions about it. In addition, patients often need ongoing support on how to communicate with their provider on the website, get updates, and access their health records.\n\nEnter the Health Tech Navigators — people serving in a role that is for the community, by the community.  These Navigators, hired directly from the community, work closely with patients to support not only enrollment, but to increase portal use and to bridge gaps in healthcare accessibility that have long existed with language, culture, trust, and tech literacy. Listen to how the Los Angeles Department of Health Services (LADHS) created and supports its Health Tech Navigator program to surface a growing practice of cultural humility and competency in patient engagement."}