{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fhealth-pilots.simplecast.com%2Fepisodes%2Fpetaluma-health-center-C9QRVBfb","width":444,"version":"1.0","type":"rich","title":"Streamline the Scheduling Experience, Improve Continuity of Care","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b24cdb8f-eafd-4967-a9f5-d91f07c0fcae/a3a68509-8190-4410-9c5d-a956996edd91/podcast-art.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/7a43659c-ada3-4f48-af74-88feac55c434\" height=\"200\" width=\"100%\" title=\"Streamline the Scheduling Experience, Improve Continuity of Care\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients manage competing commitments and may face certain barriers to make appointments and follow-ups. Community health center staff members are tasked daily with a large volume to meet the often insurmountable expectations of appropriately matching a given patient to the correct provider to a timely appointment. \n\nPetaluma Health Center took on this challenge leading with a data-driven and patient-attuned mindset aimed to optimize appointment utilization while also better enriching staff capability despite limited human resources, and overall ensuring for greater access to health."}