{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fhowigrewthis.com%2Fepisodes%2Fmiguel-navarro-conversational-ai-for-human-experience-zuYSSADR","width":444,"version":"1.0","type":"rich","title":"Miguel Navarro - How to Build a Conversational AI for the Human Experience","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b5bea31e-85a2-44d2-8c2f-26aa5783f83f/60a3a758-4739-4290-874d-5191f9a82911/podcast-higt-cover.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/5593e665-5643-465b-ae39-b1ced7353471\" height=\"200\" width=\"100%\" title=\"Miguel Navarro - How to Build a Conversational AI for the Human Experience\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Artificial Intelligence has become a game-changer for businesses and has opened new growth perspectives and possibilities. Today, customer success equals business success, so companies try leveraging AI features to deliver the best-in-class customer experience – for this, they need conversational AI.\n\nIn this episode of How I Grew This, Miguel Navarro joins Mada Seghete to define conversational AI, discuss how it differs from classic chatbots, and the functional benefits of conversational AI for businesses.\n\nMiguel is currently SVP of Business Technology Executive at KeyBank, focusing on conversational AI enterprise delivery. He also has a plethora of experience building and growing mobile apps, voice platforms, chatbots, digital assistance, and more.\n\n"}