{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fimplemented.simplecast.com%2Fepisodes%2Fdigitalgenius-NLkV4XGa","width":444,"version":"1.0","type":"rich","title":"AI in Customer Service","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/dffbd9f6-dad1-4751-882b-e3edc1a8a582/198eebe0-73e5-4540-a9bc-0fd2eb57f370/digitalgenius.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/16ab95a5-3ef9-4188-8cfc-75be2c4ee12f\" height=\"200\" width=\"100%\" title=\"AI in Customer Service\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Overview of AI applications in Customer Service, featuring an interview with Chris Kellner, Global VP Sales and Partnerships at DigitalGenius"}