{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fknack-4-business.simplecast.com%2Fepisodes%2Fs4-e142-UQdfXiWl","width":444,"version":"1.0","type":"rich","title":"Customer Retention Secrets: Why Your Best Clients Are Already Gone","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b9def138-2785-435f-ba8a-899512f2a9ee/f778148a-bc5b-443a-a538-b26b4d98d7a3/cropped_1788812072727.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/59f12d40-d782-4992-926e-2be490fee30e\" height=\"200\" width=\"100%\" title=\"Customer Retention Secrets: Why Your Best Clients Are Already Gone\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Customer experience architect Jason Friedman reveals why businesses lose their best clients, and the formula to stop it."}