{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fknack-4-business.simplecast.com%2Fepisodes%2Fs4e135-MX5qiBA3","width":444,"version":"1.0","type":"rich","title":"Why Your Customers Are Leaving When You Aren't Looking ","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b9def138-2785-435f-ba8a-899512f2a9ee/fe9cdae5-4a2f-4370-80c6-cd47f3ae2af4/k4b_s4_e135_thumbnail.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/832208d5-73d9-459d-8c6a-213827663651\" height=\"200\" width=\"100%\" title=\"Why Your Customers Are Leaving When You Aren&apos;t Looking \" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Vance Morris reveals the retention systems that keep customers coming back — and the $22 vs $137 math every service business owner needs to hear."}