{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fleadershipcultureinhealthcare.simplecast.com%2Fepisodes%2Fmelissa-mead-_kbW6N4S","width":444,"version":"1.0","type":"rich","title":"“The Best Apology Is Changed Behaviour” – Melissa Mead on Sepsis, Loss and Leading Change","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/4b891130-d242-4a63-b92f-68a7b5f050f2/48ef350c-6236-481f-b86b-bae36cfd7591/season_8_melissa_mead.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/4f90a8a6-1e06-4665-8495-7eb14c7d884a\" height=\"200\" width=\"100%\" title=\"“The Best Apology Is Changed Behaviour” – Melissa Mead on Sepsis, Loss and Leading Change\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"William Mead was a healthy, happy child. He was 17 days past his first birthday when he died from sepsis that should have been caught. His mother Melissa wasn’t listened to. The investigations that followed barely scratched the surface. But Melissa refused to let that be the end of the story. In this episode, she talks with raw honesty about loss, about fighting a system governed by fear, and about why the best apology in healthcare and in leadership is changed behaviour."}