{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fmission-admissions.simplecast.com%2Fepisodes%2Fep-50-winning-the-customer-service-game-9oOpg1FV","width":444,"version":"1.0","type":"rich","title":"Ep. 50: Winning The Customer Service Game","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/6ad2ccee-cab7-4e69-b49f-f9a0930c47aa/e9f1c4c7-4157-4efb-9ef8-eb612462b84b/missions-admissions.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/8a978f05-ce3f-4904-95c6-40f62c290e51\" height=\"200\" width=\"100%\" title=\"Ep. 50: Winning The Customer Service Game\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Jeremy talks with hospitality expert and former Vice President of Hospitality VIP Marketing and Lifestyle VIP Services for Caesars Entertainment,  Pasquale Romano Jr. They discuss the most underrated aspect of customer service, the role that empathy plays in relationship building, why a good employee experience is essential, the importance of constantly auditing the consumer experience, and more! "}