{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fmodern-saas.simplecast.com%2Fepisodes%2Fmaking-qbrs-valuable-to-customers-PGCRJJoE","width":444,"version":"1.0","type":"rich","title":"Should you do Quarterly Business Reviews (QBRs) with your customers?","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/89e6c9f9-f041-4687-832b-19a72257be05/a8a0ad4f-b84a-4caa-a1d0-a94826c08a08/the-modern-saas-podcast.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/51f51f07-f426-4c2a-b669-7a44e6a2877b\" height=\"200\" width=\"100%\" title=\"Should you do Quarterly Business Reviews (QBRs) with your customers?\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, Jane Chowaniec (VP of Customer Success, ISI) and Mark Stagi (VP of Customer Success, Avoma) discuss how businesses may sometimes not make the best use of Quarterly Business Reviews (QBRs) and how to adapt it in the best interest of the customer.\n\n➡️ Key Points⁣ covered\n\n00:30 - The pain point around how QBRs are run\n01:40 - How to make QBRs valuable\n02:02 - Monthly value emails\n03:15 - Should a QBR be a meeting?\n03:43 - EBR instead of QBRs\n05:13 - The real value in QBRs\n\n➡️ The Modern SaaS Podcast\nTake a look at our other podcast episodes - https://www.avoma.com/podcast\n\n➡️ Related resource\nhttps://www.avoma.com/blog/using-qbrs-to-add-value\n\n"}