{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fnot-quite-magic.simplecast.com%2Fepisodes%2Fcosta-RzpKwnT9","width":444,"version":"1.0","type":"rich","title":"Vonessa Costa: Staff Healthcare Interpreters Working Remotely","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/8fd2ce0d-83f6-4185-9a8c-7ccda29dfb01/0924c1d2-bdaa-489b-b278-d57f32f57427/vonessa-costa-manager.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/a415d300-7697-4199-9f23-3fd0e106e239\" height=\"200\" width=\"100%\" title=\"Vonessa Costa: Staff Healthcare Interpreters Working Remotely\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Vonessa Costa works as director of Multilingual Affairs and Patient Services at Cambridge Health Alliance and manages New England's first onsite call center for healthcare interpreters. She talked to us about the transition interpreters made to working remotely years ago, the advantages of language access with local staff interpreters, and the changes brought on recently by the COVID-19 pandemic. "}