{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fon-the-air.simplecast.com%2Fepisodes%2Fs4e10-engaging-with-customers-xLNk69vb","width":444,"version":"1.0","type":"rich","title":"S4E10 Engaging with customers","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/e42df15f-8686-4a63-9f2b-b3e3435d440f/9e75e9aa-b692-4cfc-929e-019332d4c86b/stonewater-on-the-air-title-image-episode-10.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/841c688c-e518-443f-bee7-d26aaba3d296\" height=\"200\" width=\"100%\" title=\"S4E10 Engaging with customers\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In Episode 10, we get started on our mini in-series theme of Professionalism in Housing. We speak to our Director of Housing, Customer Engagement Co-ordinator and a member of our scrutiny panel, as well as the CEO of Tpas about engaging with customers."}