{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Foperations-utopia.simplecast.com%2Fepisodes%2Fscottcleve-Jm4ZueXi","width":444,"version":"1.0","type":"rich","title":"04 | From Alexa to Agents: Two Decades of Change in RegOps — with Scott Cleve","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/df950f79-0fa8-4033-ad58-536486f0ec84/b26b99de-b0dc-4c95-b860-ed0ef11d180c/image_7.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/b20ef004-815b-4d83-9556-8eaf75da8d68\" height=\"200\" width=\"100%\" title=\"04 | From Alexa to Agents: Two Decades of Change in RegOps — with Scott Cleve\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Few people have lived through more change cycles in regulatory operations than Scott Cleve. Across 20+ years at Accenture, AbbVie, Astellas, Boehringer Ingelheim, bluebird bio, and now Daiichi Sankyo, Scott has built and led global Reg Ops organizations through wave after wave of new technology — and figured out a few things about how change actually sticks.\n\nMatt and Scott trace the arc from a 2017 Alexa pilot at Boehringer Ingelheim (RIP — voice capture for affiliate correspondence) to today's reality of AI agents working alongside humans as teammates. Along the way: the three obstacles that quietly slow every change initiative, why \"training\" a workforce two weeks before go-live with a PowerPoint is the corporate equivalent of asking a kid to play in the World Cup, and the backhanded compliment that defines a great Reg Ops team — you guys do your job so well, I don't even think about it."}