{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fpocket-sized-pep-talks.simplecast.com%2Fepisodes%2Fthe-customer-experience-doctor-RjwKVLPg","width":444,"version":"1.0","type":"rich","title":"The Customer Experience Doctor","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/3cd76f29-709d-48fd-9d7f-68cfc7e911d5/db694500-9030-4c39-972b-f01eaded5476/cjduncan-cd4-3904-me-1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/20052016-ce6d-4966-89ca-a3ee21ac00ce\" height=\"200\" width=\"100%\" title=\"The Customer Experience Doctor\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Focusing on customer service isn't just the right thing to do; it can be profitable as well.  Dr. Kelly Henry, the author of the book, \"Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize your Profits,\" joins us to share his thoughts on the power of customer service."}