{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fpodcast.govlaunch.com%2Fepisodes%2Fgovlaunch-ep20-richmond-va-DjHFk7fB","width":444,"version":"1.0","type":"rich","title":"Richmond, VA enhances their 311 service by better leveraging existing technology","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/6518e6a3-6481-4160-ac2f-db7be12e7900/ad09cfa9-53cf-4689-8869-da4b3f4b60e1/gl-podcast-coverart.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/fb170345-d409-4ddd-b49d-68c5480c5354\" height=\"200\" width=\"100%\" title=\"Richmond, VA enhances their 311 service by better leveraging existing technology\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, we dive into Richmond’s revamp of their 311 service (RVA311). The episode will be part 1 of a 2 part series on Richmond’s re-launch of their citizen request platform. "}