{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fpodcast.govlaunch.com%2Fepisodes%2Fgovlaunch-ep24-san-rafael-us-Bj2FWHyV","width":444,"version":"1.0","type":"rich","title":"San Rafael prioritizing service design and views adverse behavior as their competition","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/6518e6a3-6481-4160-ac2f-db7be12e7900/ad09cfa9-53cf-4689-8869-da4b3f4b60e1/gl-podcast-coverart.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/5c0db936-3260-48f5-827a-2083324c280c\" height=\"200\" width=\"100%\" title=\"San Rafael prioritizing service design and views adverse behavior as their competition\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Rebecca Woodbury of San Rafael, CA, shares how she's been leading efforts to reorganize the city’s IT department, promoting human-centered design, and developing a local government product manager playbook."}