{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fpodcast.parakeeto.com%2Fepisodes%2Fimproving-client-retention-with-shaun-clark-WUnCnBrw","width":444,"version":"1.0","type":"rich","title":"Improving Client Retention, With Shaun Clark","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/d09aac90-9842-4abc-b7b0-e564939fbb78/15b9d8f3-2a7c-4093-ac06-c11b2c37a036/app-logo-dark-1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/b69e6de2-4e81-440b-ad42-6cdad567028d\" height=\"200\" width=\"100%\" title=\"Improving Client Retention, With Shaun Clark\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"This week, we’re delighted to have CEO of HighLevel – Shaun Clark – on hand to help us learn about a very important and often overlooked metric in retention, especially if you have recurring services.\n\nPoints of Interest…\nClient Retention and the Metric of ‘Churn’ 1:17\nThe Two Types of Churn 3:43\nAgency Benchmark for Churn in Terms of Client Retention 5:30\nRetention & Churn as a Project-Based Shop 7:26\nCommunication of Value & Price Point 9:14\nClosing the Gap Between Control & Visibility 11:49\nPricing & Client Retention 16:56"}