{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fpodcast.the-future-of-commerce.com%2Fepisodes%2Fbest-customer-service-brands-2025-LR3IzxKs","width":444,"version":"1.0","type":"rich","title":"Best customer service brands 2025: Companies getting it right and leading the way","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/82919343-95b3-4f27-8da5-f977e44e3995/29800714-8bfd-4d21-ac38-2c738a9f945d/logo-foc-podcast.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/d0eaf10f-19ad-4b5d-8b82-64ebd37ab70c\" height=\"200\" width=\"100%\" title=\"Best customer service brands 2025: Companies getting it right and leading the way\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Which brands are leading the way in customer service in 2025? In this episode, we break down the top companies delivering standout service, based on insights from Newsweek’s America’s Best Customer Service rankings and the Best Customer Service Brands 2025 report.  We explore the key trends shaping customer service, from AI-powered efficiency vs. the need for human connection, to how luxury brands, digital-first retailers, and innovative service providers are setting new standards. Plus, we discuss the generational shift in customer expectations, the role of hyper-personalization, and why customer experience is now a key driver of financial success."}