{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fpodcast.the-future-of-commerce.com%2Fepisodes%2Fcustomer-service-trends-2025-uemgE4cB","width":444,"version":"1.0","type":"rich","title":"Customer service trends 2025: Brands balance on digital beam of AI hype versus customer trust","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/82919343-95b3-4f27-8da5-f977e44e3995/29800714-8bfd-4d21-ac38-2c738a9f945d/logo-foc-podcast.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/217222f5-d9b6-404a-bcf8-8b2f220833e1\" height=\"200\" width=\"100%\" title=\"Customer service trends 2025: Brands balance on digital beam of AI hype versus customer trust\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"The future of customer service is here. This episode explores the dynamic balance between AI and the human touch, revealing how generative AI, proactive service, and emotional intelligence are shaping customer experiences in 2025. Discover how brands can navigate the challenges of scaling AI while building trust and delivering meaningful, personalized service."}