{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fpodcast.the-future-of-commerce.com%2Fepisodes%2Fmarketplace-automation-cx-benefits-VOnl_co4","width":444,"version":"1.0","type":"rich","title":"Marketplace automation: The not-so-invisible differentiator for CX","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/82919343-95b3-4f27-8da5-f977e44e3995/29800714-8bfd-4d21-ac38-2c738a9f945d/logo-foc-podcast.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/68644399-9a9a-4d40-bb6e-6d3c8b553804\" height=\"200\" width=\"100%\" title=\"Marketplace automation: The not-so-invisible differentiator for CX\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Behind every seamless online shopping experience lies a complex web of processes—and increasingly, marketplace automation is what holds it all together. In this episode, we explore how automating the backend—from inventory syncing to returns—has quietly become a major customer experience differentiator. Learn how leading brands are turning operational efficiency into loyalty and revenue, and what you should automate next to stay ahead."}