{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fpracticecare.simplecast.com%2Fepisodes%2Fbarbara-khozam-ask-patients-for-reviews-dnHPu3xE","width":444,"version":"1.0","type":"rich","title":"Barbara Khozam on Asking Patients For Reviews","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/d252c451-911b-4080-a16e-1fea7f2dcea2/651c4d54-02c4-4aed-bef0-d074142ad0c5/barbara-khozam-on-building-a-great-patient-experience.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"","height":200,"description":"Barbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience.\nBarbara has spoken more than 1,700 times to more than 75,000 people in 12 countries about customer service, leadership, motivation, and communication.\nIn 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking.” Only 81 have earned the award in 145 countries. In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.\nAlso in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker’s Association. Barbara is one of only three women in the world to have achieved BOTH this designation as well as the Toastmaster Accredited Speaker designation.\nIn 2021, Barbara achieved the Certified Patient Experience Professional (CPXP) designation. The certification, awarded by Patient Experience Institute (PXI), signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination.\n"}