{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fproduct-in-healthtech.simplecast.com%2Fepisodes%2Fderek-baird-from-switchboard-health-tLUYy7Ly","width":444,"version":"1.0","type":"rich","title":"Derek Baird from Switchboard Health","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/c2820ec5-a50d-4150-8461-25ae244443a2/d54f24b5-211a-4841-af56-62eddecd7c49/episode-20-200526-20-20derek-20baird-bandw.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/87fc549b-52a3-4019-84f1-d05c3f00676a\" height=\"200\" width=\"100%\" title=\"Derek Baird from Switchboard Health\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Derek Baird, CEO of Switchboard Health, joins Nick Crabbs to discuss how AI is transforming product development in healthcare. Derek explains how his company solves a critical problem: 40% of patients give up trying to find specialist care. Switchboard uses AI to instantly match patients with the right specialists based on insurance, availability, and quality data.\n\nDerek shares insights on their \"Switchboard Labs\" approach—a transparent way to test new features that builds client trust while moving fast. He emphasizes that product leaders need to expand their skills as the lines between engineering, UX, and product management blur. His advice: CEOs should stay close to customer feedback and use AI prototyping tools to compress development cycles from weeks to days. The key to success? Get hands-on with AI tools yourself to understand what works and what doesn't."}