{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Frecruit-retain-relax.simplecast.com%2Fepisodes%2F27cc5958-27cc5958","width":444,"version":"1.0","type":"rich","title":"Episode 5: Train to Retain","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/045202/045202c1-cbc9-4511-b017-cdfceadae944/0049785b-ca96-4158-aaa0-e6565d8359f0/1542320477artwork.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/0049785b-ca96-4158-aaa0-e6565d8359f0\" height=\"200\" width=\"100%\" title=\"Episode 5: Train to Retain\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Hosts Mike Hewitt and Sarah Diehl welcome Rick DeMarco, COO of cult SOHO street cart turned multi-unit darling Calexico, and Kate Edwards, service expert, executive coach, and founder of hospitality consultancy Kate Edwards & Company. The discussion: The why, who and how of effective hospitality training."}