{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fsaas-open-mic-by-chartmogul.simplecast.com%2Fepisodes%2Fac7102c0-qzDb_DWD","width":444,"version":"1.0","type":"rich","title":"Scaling customer feedback with Hannah Chaplin of Receptive","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/0881db/0881db8c-59a1-4357-8d66-7ab8cad81745/de864e98-a438-4392-b5af-bf1cccbcd611/1534411934-artwork.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/de864e98-a438-4392-b5af-bf1cccbcd611\" height=\"200\" width=\"100%\" title=\"Scaling customer feedback with Hannah Chaplin of Receptive\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Receptive is a SaaS company helping businesses build better products by collecting and acting on customer feedback more effectively. Hannah Chaplin founded the company, along with her co-founder Dan, back in 2015. Like many other B2B SaaS products, Receptive began its life as a project inside of an existing organization that was eventually spun out into a full-scale business. Hannah and Dan found that they'd struck a chord with businesses that were really struggling with capturing, prioritising and acting on customer feedback to try and answer a critical question: What should we build?"}