{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fsecure-insights.simplecast.com%2Fepisodes%2Fbeyond-deescalation-tactics-retail-RXuJ521K","width":444,"version":"1.0","type":"rich","title":"Beyond de-escalation tactics in retail","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/4aa743e0-fc0c-48aa-a807-ea955e958788/42b3a70e-948c-49b9-a65e-910daf1c7b56/web_secure_insights_3000x3000_2008_1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/993e8c43-fc5a-4313-b8cc-addf62f2ac39\" height=\"200\" width=\"100%\" title=\"Beyond de-escalation tactics in retail\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"The retail world looks very different than it did in a few months ago. As retailers navigate this shift their business operations to create a secure shopping experience for customers and a safe workplace for staff, it also has meant retraining staff to handle new and higher stress situations, de-escalating aggressive incidents and knowing their own boundaries. We discuss with two major retailers from Canada and the US, Sephora and Pier 1, on lessons learned now and for the future."}