{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fslackerspod.simplecast.com%2Fepisodes%2Fcustomer-journeys-zEX5_6j7","width":444,"version":"1.0","type":"rich","title":"Customer Journeys","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/26656d32-ccfa-4b4a-ade5-ad7d4a95ba6b/388bda22-ce27-4a7f-8dc7-388e3a988fe2/slackers-podart-final-cream-v9.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/72c9ad4d-bdf1-437e-9f29-e6ce8b0991db\" height=\"200\" width=\"100%\" title=\"Customer Journeys\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Most companies see their funnel. Very few ever see their customer.\n\nIn this episode of Slackers, hosts Jaime Solis and Jonathan Sasse break down what a customer journey really is, how it differs from a funnel, and why most businesses unknowingly lose customers long before the “buy now” button. They explore how unmet promises, friction points, and broken experiences quietly drain value—and how leaders can fix it by understanding the journey through the customer’s eyes."}