{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fslackerspod.simplecast.com%2Fepisodes%2Fthe-dominos-effect-5DOlMwLk","width":444,"version":"1.0","type":"rich","title":"The Domino's Effect","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/26656d32-ccfa-4b4a-ade5-ad7d4a95ba6b/388bda22-ce27-4a7f-8dc7-388e3a988fe2/slackers-podart-final-cream-v9.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/fccf042a-7fdf-4585-8649-398f3c470879\" height=\"200\" width=\"100%\" title=\"The Domino&apos;s Effect\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Most companies think their competitors look like them. They don't.\n\nIn this episode of Slackers, Jaime and Jonathan explore why the real competition today is not the company selling the same thing you are. It is the experience somewhere else that trained your customer to expect something better.\n\nFrom Domino’s Pizza Tracker reshaping expectations around delivery transparency to the way seamless digital products quietly reset the bar for every other industry, this conversation unpacks why customer expectations move horizontally across experiences and why companies that only benchmark their direct competitors often miss the real threat."}